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Capture Case / Import |
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Send SMS & Letter with contact details |
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Calls Made |
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SMS & Payment Letter Sent |
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Settle / Agreement |
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Contact: Negotiate Payment |
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Arrangement Honoured |
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Disburse Funds | |
Close Account |
Arrangement Not Honoured |  | SMS Sent | | Call Made |
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Reminder Call & SMS Sent day before payment date |  | SMS & Letter Sent | | Re-Negotiate Payment Possible date / Amount Change |
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Payment Received | | Disbursement Of Funds | | Close Account |
